Dennis Groves's Achieving Class A Business Excellence: An Executive's PDF

By Dennis Groves

ISBN-10: 0470260343

ISBN-13: 9780470260340

ISBN-10: 047039109X

ISBN-13: 9780470391099

A tricky, tough, and eventful trip is printed during this state of the art enterprise tale. Greg, the corporate President, makes use of the most recent variation of the depended on regular, The Oliver Wight classification A record for enterprise Excellence, to rework his enterprise from mediocrity to top functionality. What he learns approximately senior administration obligations and behaviors drives him to accomplish extraordinary rewards and merits, no longer the least of that is his company's survival.

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Extra info for Achieving Class A Business Excellence: An Executive's Perspective (The Oliver Wight Companies)

Sample text

Of course I also need to figure out how to break the news to Marty at Blackstone. He’s been a great boss and will be disappointed but hopefully not too surprised. ” First thing Thursday morning Greg called Susan with his decision. “Good to hear from you, Greg. ” “Susan, you certainly haven’t lost any of your powers of persuasion. I talked with Marty first thing this morning. He didn’t like the idea of my leaving, but since I am coming to Amalgamated, he felt a lot better about it. In fact he gave me an assignment to solve the customer service problems.

But that’s the end of the good news. The users still don’t like it and ignore it whenever possible. They have never spent time learning how to configure the new system to work best for Amalgamated. As a result, they don’t understand it, and think of it as a pain. Except for Finance, which can now see detailed and aggregate views within and across Divisions like never before. That would be great, but the data in the system needs a lot of massaging to make any sense out of it. One day, it’s all going to catch up with us, and then we’ll have to reimplement, but we’ll do it properly next time.

3. Missing predicted volumes in general, but especially on launches and promotions. Is market research data causing us to develop the wrong products or is the problem with Sales? Customer service problems in general could also be the problem. Action: Visit a few key customers and get their perspective. 4. What’s going on with Manufacturing? Action: Ask Tony for his assessment of his working relationship with the Sales, Marketing, and Finance organizations. That evening Greg shared the day’s highlights with Penny.

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Achieving Class A Business Excellence: An Executive's Perspective (The Oliver Wight Companies) by Dennis Groves


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