By Maggie Kindred
Practitioners in healthiness and social care are usually required to paintings with consumers who do not need to paintings with them, and those 'reluctant' consumers can usually be the main not easy, yet so much worthwhile, to paintings with.
This useful, jargon-free ebook covers all of the matters that practitioners are inclined to come across during operating with reluctant consumers. The emphasis is on making concept effortless to exploit, and the e-book is written in an simply digestible and energetic sort. issues lined comprise staying secure, verbal and non-verbal verbal exchange, making preliminary touch with a consumer, predicament occasions, recording, and the way to finish paintings with a shopper. actions to paintings via are incorporated on the finish of every subject and illustrations characteristic all through.
this is often a vital e-book for college students, practitioners, voluntary region employees and running shoes within the fields of health and wellbeing, social care and social work.
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Additional resources for A practical guide to working with reluctant clients in health and social care
It helps to be comfortable with this, and not to try to prove yourself – which can only be done over time and may happen only partially. Be prepared for never coming over as the concerned, honest person you really are. Now – test this out! Exercise: Assumptions You need either to do this one with a small group of colleagues whom you don’t know well, or a group of friends who can be relied on to be honest. People you don’t know come closer to replicating a meeting with a new client, but also expect some surprises from people who know you well.
The philosophy of the establishment is self-direction at all times. You are asked by a young male client to put his woollens in the washer on the hot programme, thereby ruining them. I would… 33 Working with Reluctant Clients 4. You work at a residential school. You are asked at the last moment to take Melanie, a 14-year-old girl who is a wheelchair user, and who weighs 15 stone, on a field trip. You have the requisite number of helpers for the number of pupils, but Melanie would need a support worker for herself at all times.
For instance, if you are treating a messy wound, you may communicate disgust. How much more so when you are faced not only with messy wounds, but behaviour you find unacceptable. Eye contact or gaze It really is important to know a little about how people from different races and cultures differ in the way in which they use body language to interact and communicate. 117), a well-respected practice teacher and researcher, says, ‘eye contact during verbal communication is expected in Western culture because it implies attention and respect toward others.
A practical guide to working with reluctant clients in health and social care by Maggie Kindred